GENERAL
1. Where can I purchase a seat to experience it?
Seats are ONLY sold online at www.lits.asia OR at our Reservation counter located at Lounge In The Sky Mangkuluhur City, Jl. Gatot Subroto No.Kav 2-3, RT.1/RW.4, Karet Semanggi, Setia Budi, Jakarta City.
2. Who can experience Lounge In The Sky Jakarta?
Anyone above the age of 17 with a minimum height of 145cm and a maximum weight of 150kg. Guests must be in good health and free form, but not limited to heart conditions, back problems, neck problems, broken bones, recent surgery, and high blood pressure. Pregnant women are also not allowed to experience Lounge in the Sky.
3. What does the Lounge In The Sky Jakarta experience cover?
You may view our packages here: https://booking.lits.asia/packages
4. Can someone with a disability experience Lounge In The Sky Jakarta?
Experience is possible for wheelchair users and people with mild disabilities BUT please write to us in advance BEFORE purchasing your seat with a detailed explanation on your condition for our safety officer to evaluate and advise accordingly.
5. How many people can sit around the table?
Lounge In The Sky can sit a maximum of 32 people per session. This may change in accordance with the announcement from local government.
6. How long does each experience last?
The dining experience in the sky will take one hour. Guests are to register at the Lounge In the Sky Lounge at least 1 hour before the time of the session that they have reserved. Failure to reach on time will deem your admission as forfeited with no refunds given.
7. What if I have to use the restroom?
All guests are recommended to use the restroom prior to taking their seats. However, if there is an emergency and you need to use the restroom during your flight, the table can be lowered down. We do not recommend this though, as the other guests will have to wait for you before being lifted into the air again.
8. What time and how many dinners are there daily?
We have two sessions of Lounge In The Sky experiences daily at 5:00PM and 6:30PM local time. You may not switch between sessions once you have bought the seat to your preferred session.
9. What happens if I am late for my experience?
The table will take off as per schedule and your admission will therefore be considered as forfeited. Please note that no refund will be given. To be fair to other guests, the table will not be lowered once it has been lifted into the air, until the experience ends.
10. Is the experience safe?
Yes, it is. All concepts are designed according to German norm DIN 4112. The table is built in Belgium and all drawings, calculations and simulations are tested by TÜV Rhineland, a global provider of technical, safety, and certification services. This obsession for safety is probably one of the reasons why the experience is now operated in more than 60 countries and got the official authorizations from some of the toughest countries in the world.
11. Is there any insurance covering the Lounge In The Sky experience?
We have public liability in place for the event. However, like most outdoor experiences, you will be required to sign an indemnity and waiver form. Failure to sign (and agree to) the indemnity & waiver form will render your admission as forfeited with no refund given.
12. How high does the table go?
The table can go up to a maximum of 45-50 meters. However, the actual height of the table during the experience it is at the organizer’s discretion, based on weather conditions.
13. What happens if I do not turn up or would want to cancel my reservation? Can I get a refund?
Kindly note that once reservation has been made, strictly no refund will be given, unless the experience is cancelled by the organizer themselves, for reasons such as natural disasters etc. The table will take off as per schedule.
14. Is the seat transferable?
Seats reserved is not transferable to another person. Consideration for transfer will however be given if you can provide evidence of double purchase, illnesses, or other related emergencies. A written request to transfer will have to be submitted to the organizer via email: [email protected] at least 48 hours before the affected session. The organizer will evaluate the request and reserves the right to make all final decisions on this.
15. What if my session is cancelled?
The experience will only be cancelled if there are major occurrences such as natural disasters, riots etc. In such cases, guests will be offered to reschedule to another date. If they are not agreeable, then a full refund (on the fee of the experience/seat only) will be offered by the organizer.
16. I’m an event organizer, corporation, individual and would like to organize/ customize my own Lounge In The Sky experience. Can I do that?
Yes, write in to us at [email protected]
17. Where exactly in Jakarta will the Lounge In The Sky experience be located?
Lounge In The Sky experience will be located at Mangkuluhur City, Jl. Gatot Subroto No.Kav 2-3, RT.1/RW.4, Karet Semanggi, Setia Budi, Jakarta City.
FOOD
1. Can I change my food menu?
We have a standard 4-course menu with different options for the main course. Unfortunately, we do not allow any changes to it once your reservation is confirmed.
2. Can I bring my own food and/or drinks?
We strictly prohibit outside food or drinks to be brought into the event area. All guests would be subjected to a basic bag check.
WEATHER
1. What happens if it rains BEFORE the experience takes place?
The organizer has the rights to delay the experience/ flight of the table (at the organizers’ discretion but with a maximum delay of 1.5 hours only from the booked flight time) to wait for the rain to stop. If the rain still does not stop during or after this time, the dinner experience will be moved to our indoor lounge. Your menu and serving style remain as it is. Please note that no refund will be given unless you have purchased the weather guarantee package from us.
2. What happens if it rains DURING the experience?
Generally, light rainy weather does not affect the Lounge In The Sky experience, as the platform is covered with a roof. in case of heavy rain, the platform will be lowered to the ground and we will wait for the rain to stop. If needed to, our ground staff will usher you with umbrellas into our indoor lounge. If this action is taken, the rest of the dinner experience will take place at indoor lounge. Your menu and serving style remain as it is. Please note that no refund will be given unless you have purchased the weather guarantee package from us.
SPECIAL CELEBRATIONS AND VIP SERVICES
1. Can I buy the experience as a gift for a friend/ family member/ client/ customer?
Yes, you can! We sell exclusive ‘open vouchers’ which can be redeemed into actual seats, allowing the gift recipient to choose whatever date and time he/ she wants to go for his sky experience.
2. Can I request for specific songs to be played while we are on air?
YES! From Birthday songs to other special announcements, we can arrange it for you, provided the request is made in advance.
3. Can I custom make the experience for my friends/ family/ client?
There are many ways that you can customize your experience with us. Write in to: [email protected]
